About NeoSpin

Welcome to NeoSpin Online Casino, an online gaming destination established in 2022 and operated by Metlait SRL, registered under the laws of Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission (No. 0000064), and our games run on encrypted data transfer through certified software providers. At NeoSpin, we built our platform around transparency, fair play and a genuinely broad library of pokies, table games and live dealer action for players searching for NeoSpin Casino experiences and beyond.

Who We Are

At Neo Spin, we operate as a modern online casino tailored to players in Australia, New Zealand, Canada (excluding Ontario and New Brunswick), Norway, Germany, Austria, Switzerland and a number of other eligible markets. Our site is available in English, with dedicated localisations for English (UK), English (Canada) and English (Australia). Here at NeoSpin, we focus our efforts on markets where we can offer a compliant, responsible and enjoyable gaming environment, and we do not accept real-money play from residents of restricted jurisdictions, including the United Kingdom, United States, Belgium, the Netherlands and several others listed in our terms.

We at NeoSpin do not permit the use of VPNs or similar tools to bypass our geographic restrictions, and any attempt to do so may result in confiscation of winnings. Our commitment to compliance also means that in Sweden, we do not offer bonuses, promotions, VIP programs or loyalty point exchange, in line with local regulatory requirements.

Our Licensing and Dispute Resolution

Our NeoSpin platform operates under a licence from the Tobique Gaming Commission, and we work with EGIS as our alternative dispute resolution provider, which operates under the regulations of our licensing authority. Should a dispute arise, we direct players to contact disputes@egis-adr.com, and any arbitration proceedings take place in Costa Rica, with claims required to be filed within one year. We process Paysafe transactions through Tronabriz Limited, our designated payment partner, ensuring a secure chain of custody for card-based deposits.

Game Selection at NeoSpin

Our NeoSpin library includes more than 5,000 slots, over 1,400 live games and a combined total exceeding 5,800 titles across desktop and mobile. We partner with more than 80 providers, including Evolution, Pragmatic Play, Play'n GO, NetEnt, Yggdrasil, Hacksaw Gaming, Nolimit City, Big Time Gaming and many more, and we add roughly 35 new games every week. We at NeoSpin also feature NeoSpin Jackpots, our in-house progressive jackpot with three levels, alongside Drops & Wins network prize drops, bonus buy titles, Hold & Win mechanics and our own Originals.

Whether you're after classic NeoSpin pokies, blackjack, craps, roulette, video poker, scratch cards or live dealer baccarad and game shows, we've organised our catalogue so you can find what you want quickly. We also provide sports betting across 36 sports and 19 esports, with up to 810 markets available on major events, plus dedicated sports welcome offers for new customers.

Accessing NeoSpin on Any Device

We've made our NeoSpin platform fully responsive across desktop, tablet and mobile browsers. While we do not offer a dedicated NeoSpin casino app for Android through the App Store or Google Play, our mobile browser version works like an app, complete with an Install App shortcut that lets you add a shortcut to your home screen. Players researching 'neospin app download' or 'neospin mobile app' will find that our browser-based solution delivers the same functionality without requiring a separate download, and NeoSpin Casino login works seamlessly whether you're on a phone, tablet or computer.

Payments and Currencies

We support a wide range of currencies, including EUR, USD, AUD, CAD, NZD, NOK and several cryptocurrencies such as BTC, ETH, LTC, USDT and XRP. Our internal operating currency is EUR, and we do not offer fiat-to-crypto exchange. We offer 18 deposit options, including Visa, Mastercard, Skrill, Neteller, Paysafecard, Interac and a broad selection of crypto methods, with all deposits processed for free and instantly. On the withdrawal side, we provide 13 methods, and processing times vary: e-wallets, Interac and crypto withdrawals are instant once approved, while bank transfers and Inpay take between one and three banking days.

Our daily, weekly and monthly withdrawal limits are designed to accommodate both casual and high-volume players, and progressive jackpot wins are always paid in full without counting toward these caps. We require KYC verification, including ID, proof of address and proof of payment, and we ask that this be completed within two weeks of a request to avoid account locks.

Bonuses and Loyalty at NeoSpin

Our Total Welcome Pack offers up to 300% and €7,000 plus 300 free spins across your first four deposits, and we also run a dedicated Highroller First Deposit Bonus with cashback for bigger players. Beyond the welcome offer, we provide Daily Cashback, Wednesday Free Spins, a Weekend Reload bonus and a Bonus Cancellation feature that lets you convert part of a withdrawal into bonus funds. Check out our NeoSpin Casino bonus page for full details. At NeoSpin, we also operate a 16-tier loyalty program that begins automatically at registration, rewarding real-money play with complimentary points redeemable for loot boxes, cash prizes and a wheel of fortune, culminating in our top Lion status with rewards up to €7,000.

We at NeoSpin also maintain a VIP program offering exclusive bonuses, VIP-only tournaments, early access to new releases and a 24/7 personal account manager for qualifying players. Our Bonus Shop lets you exchange points for additional perks, and we regularly run seasonal promotions, including Halloween specials and in-house tournaments alongside provider network events.

Customer Support

We provide 24/7 live chat support through both live managers and an automated chatbot, along with email support at support@neospin.com and a contact form for general enquiries. Our support team communicates in English, and VIP players at NeoSpin benefit from a personal manager who can assist with account questions, bonus clarifications and withdrawal queries around the clock.

Our Commitment to Responsible Play

We encourage every player to gamble responsibly, and our platform includes tools to help you manage your activity, including deposit limits and self-exclusion options where applicable. We ask that you review our terms and conditions carefully before registering, as they outline our bonus policies, withdrawal procedures and the obligations both we and you hold as part of using our services. Our goal at NeoSpin is to combine a secure, licensed gaming environment with a genuinely enjoyable catalogue of pokies, live casino games and sports betting markets for players around the world.

Content updated: November 11, 2026