NeoSpin Terms and Conditions

Welcome to NeoSpin Casino. These Terms and Conditions govern your use of our website and services. By creating an account and using our platform, you agree to be bound by these terms in full. We encourage you to read them carefully before you register or make a deposit at NeoSpin.

Operator Information and Licensing

Our casino is owned and operated by Metlait SRL, a company registered under the laws of Costa Rica (No. 3-102-911867), with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission. Paysafe transactions on our platform are processed by Tronabriz Limited. Our games are supplied by certified providers, and we use encrypted data transfer to protect your information. NeoSpin Casino was established in 2022, and since then we have aimed to provide a secure and entertaining gaming environment.

Any disputes that cannot be resolved directly with our support team may be referred to EGIS, our Alternative Dispute Resolution provider, which operates under the regulations of the Tobique Gaming Commission (disputes@egis-adr.com). Unresolved disputes are settled through arbitration in Costa Rica, and all claims must be filed within one year of the event giving rise to the dispute.

Eligibility and Restricted Territories

At NeoSpin, we offer our services to players in Australia, New Zealand, Canada (excluding Ontario and New Brunswick), Norway, Germany, Austria, Switzerland and other permitted jurisdictions. Our platform is available in English, with localisations for English (UK), English (Canada) and English (Australia). This makes NeoSpin Australia and similar regional experiences accessible to our players across these markets.

We do not permit real-money play from a number of restricted countries, including the United States, United Kingdom, Russia, Ukraine, Belarus, China, Iran, North Korea, and many others listed in our full restricted countries policy. Players in Sweden are not eligible for bonuses, promotions, VIP programs or loyalty point exchanges. We strictly prohibit the use of a VPN to bypass geographic restrictions, and any attempt to do so may result in confiscation of winnings and account closure. You must be of legal gambling age in your jurisdiction to register with us.

Account Registration and Verification

When you register for NeoSpin login access, we require accurate personal information, including your name, date of birth and contact details. You are responsible for maintaining the confidentiality of your login credentials, and we are not liable for losses resulting from unauthorised access caused by your failure to protect your account.

We apply Know Your Customer (KYC) procedures and may request a valid ID, proof of address and proof of payment, which must be in Latin or Cyrillic script. We may also require phone or video verification. If verification is not completed within two weeks of our request, we reserve the right to lock your account. If your account remains inactive for 12 months without login or play, we will apply a dormancy fee of €25 per month.

Deposits, Withdrawals and Currencies

We support a range of currencies, including EUR, USD, AUD, CAD, NZD, NOK and several cryptocurrencies such as BTC, ETH, LTC, USDT and XRP. Our internal operating currency is EUR, and we do not offer fiat-crypto exchange. You may change your account currency only after completing the first stage of your welcome bonus.

We offer 18 deposit options, all processed free of charge and instantly, including Visa, Mastercard, Skrill, Neteller, Paysafecard, Flexepin, MuchBetter, MiFinity, Interac and various cryptocurrencies. Minimum deposits start at 20 EUR/USD or equivalent. Withdrawal methods include e-wallets, Interac, Bank Transfer, Inpay and crypto, each with its own minimum and maximum limits. We apply daily, weekly and monthly withdrawal limits across all supported currencies, as detailed in our payments policy. Progressive jackpot wins are paid in full and do not count toward these limits. Each deposit must be wagered three times before a withdrawal request can be submitted, otherwise a processing fee may apply or the withdrawal may be refused.

Pending times may take up to 24 hours on busy days, and withdrawals are generally processed within 72 hours of approval. Once approved, e-wallets, Interac and crypto withdrawals are typically instant, while Bank Transfer and Inpay payments take 1–3 banking days, and card withdrawals may take 3–5 days.

Bonuses and Promotions

We at NeoSpin provide a generous Total Welcome Pack of up to 300% and €7,000 plus 300 Free Spins across your first four deposits, along with a Highroller First Deposit Bonus, Daily Cashback, Wednesday Free Spins, Weekend Reload and other seasonal promotions. Our Sports Welcome Package offers up to €1,600 in OnlyWin Freebets across your first three sports deposits. Every neospin no deposit bonus code and neospin promo code is subject to specific wagering requirements, maximum bet limits and game contribution rates described in our dedicated bonus terms.

Unless otherwise stated, bonuses are valid for 14 days, the default maximum bet while wagering is €6.5, and the maximum winnings from any bonus funds are capped at €10,000 (or currency equivalent). Slots contribute 100% toward wagering, while table games, live casino, lottery and other games contribute only 5%. Certain games, including jackpot slots, EGT titles and specific named games, cannot be played while a bonus is active. We reserve the right to void bonuses and withhold winnings in cases of suspected bonus abuse, including patterns where bonuses reach 70% of deposits across 5–9 deposits, or 50% across 10 or more deposits. Bonuses and promotions are not available to players registered in Sweden.

Games and Fairness

Our NeoSpin platform features over 5,800 games, including more than 5,000 slots and 1,400+ live games, supplied by 80+ certified providers such as Evolution, Pragmatic Play, NetEnt, Play'n GO, Playtech and many others. We offer pokies, blackjack, roulette, craps, video poker, scratch cards, progressives and a full live dealer casino, alongside our in-house Neospin Jackpots and Drops & Wins network games. Some providers, including NetEnt and Amatic, are unavailable in Australia, while Play'n GO and Pragmatic Play are unavailable in Sweden, in line with each provider's licensing arrangements. We add approximately 35 new games per week to keep our library fresh and exciting.

Responsible Gambling and Account Limits

We are committed to promoting responsible gambling and provide tools for self-exclusion, deposit limits and time-outs upon request. If you believe your gambling behaviour has become problematic, we encourage you to contact our support team for assistance, and we may suspend or close your account in line with our responsible gambling obligations.

Customer Support

Our support team is available 24/7 via live chat, with both live managers and an automated chatbot, as well as by email at support@neospin.com and through our contact form. VIP players at NeoSpin benefit from a dedicated personal account manager. Whether you need help with a NeoSpin casino login, a withdrawal query, or a question about our neospin free spins offers, our team is ready to assist you at any time.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to our platform. We shall not be liable for any indirect, incidental or consequential losses arising from your use of our website, except where such liability cannot be excluded under applicable law. We reserve the right to amend these Terms and Conditions at any time, and continued use of our services after changes are published constitutes your acceptance of the updated terms.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, regulatory requirements or operational practices. We recommend that you review this page regularly to stay informed about any updates. Your continued use of NeoSpin after any changes signifies your acceptance of the revised terms.